Consumer Law
We provide legal advice in the defense of consumer rights, covering warranties of goods, defective services and unfair commercial practices. We act in the resolution of consumer conflicts, promoting balance in relations between consumers and suppliers, both extrajudicially and through alternative dispute resolution means.
Scope of Action
When should you contact the firm?
- You face the refusal of repair or replacement of a good under warranty
- You want to cancel a service contract or subscription with loyalty
- You have been the target of undue charges or abusive commercial practices
- You need support in complaining to regulatory entities (ANACOM, ERSE, etc.)
- You intend to resolve a dispute through Consumer Conflict Arbitration Centers
Method
Our Process
Analysis of the contract and legal framework of the conflict
Attempt at amicable resolution and direct interpellation
Recourse to arbitration centers or peace courts
Monitoring in consumer judicial processes
Frequently Asked Questions
What is the warranty period for consumer goods in Portugal?
For new movable goods bought after January 1, 2022, the period is 3 years. For used goods, the period can be reduced to 18 months by mutual agreement.
Can I return a product bought online without reason?
Yes, you have the right of free resolution within 14 consecutive days, without needing to state the reason, provided the product is returned under legal conditions.
What to do if an essential public service is interrupted?
You should contact the provider immediately. If the interruption is unjustified or the service deficient, you may be entitled to compensation or a reduction in the bill.
What is the Electronic Complaints Book?
It is a digital platform where you can submit complaints with the same legal value as the physical book, with the regulatory entity being notified automatically.
How do Consumer Arbitration Centers work?
They are fast and often free means of resolving conflicts, where an arbitration judge decides the cause with the same force as a judicial court.